Artificial Grass Frequently Asked Questions
Q: Is there a warranty on the product?
A: Yes, our grass comes with huge a 10-year warranty! See our terms and conditions for more information.
Q: What if I accidentally damage my lawn?
A: It’s very rare for artificial lawns to damage, they’re made of tough stuff! Damage to a lawn is most likely to occur when people are careless with cigarettes or barbecues and a part of the grass melts. Additionally, avoid placing mirrors or mirrored walls next to your artificial grass. Damage caused by any of these things will void your warranty. Unlike natural grass it will not grow back so the best thing to do is to replace the affected area with a new piece of grass. Contact us for help with this.
Q: Can you use artificial grass as a driveway?
Q: What is artificial grass made of?
Q: Are artificial lawns fireproof?
Q: Can artificial grass be installed indoors?
Q: Is artificial grass affected by cold or wet weather?
Cleaning and Maintenance
Q: Do I need to maintain my new lawn?
A: A key advantage of our artificial grass is that it is very low maintenance. It is important, though, to follow the simple maintenance steps highlighted on our maintenance page to keep your warranty valid.
We recommend you try and keep debris and leaves off the synthetic surface, simply brush or blow these off at least once a month to prevent organic build up. If you can give the grass a brush once a month with a stiff bristle brush, this is also good for maintaining vertical grass position.
If you have pets remember to clean up any animal mess as soon as possible. You can buy our recommended Pee Away product to help with this. Avoid using high strength cleaning liquids such as bleach.